If it is not free, why not do something radical like introduce the concept of honesty in advertising. Instead of advertising a "free" companion ticket for example, why not call it a "reduced price" companion ticket?
Oh yeah, that's because it doesn't mislead passengers.. and as we know, that is Delta's speciality. Why does it have to be in the small print...
Re-regulation is the only answer, apart from allowing monopolistic monoliths like Delta to go bankrupt. Hopefully, the replacement would not hire the sour old nazi's currently working in customer services in Delta.
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