It kills me to do so but I agree with Jim. When you purchase a ticket, you give either a phone number and/or an email address. This is given in case a change does occur. What I disagree with him on is his stance that the airline never emails or calls. At the airline I worked for when a change took place, an automated system did the notifying. After that was completed, a message in the reservation showed what form was used (email or phone call) the date and time called and if it was a phone, if the passenger answered or not.
Again, the customer has done his part by paying for a ticket and leaving correct contact info. After that, it's up to the airline.
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