hostile screaming ticket agent
On February 11th I was flying from Norfolk to Corpus Christie. When I approached the ticketing agent although I was the only one in line Kiki the agent called called a couple from over in 1st class to help them before me....There was only the 2 of us. I was patient because I was early. The agent Kiki looked at me several times as i was filling out my name and address to stick into my luggage.She said loudly to me to go to machine to get my ticket..I told her it was alright, I would wait for her assistance. She then screamed at me "I only wait on customers with problems and you have to use the self service machine." I then told her I would wait she then started screaming very loudly, "didnt you hear me, I dont do tickets you have to use the machine. At this point I was thourougly embarassed as people at different airline windows were looking at us due her yelling...I told her i would wait due to me forgetting glasses and I needed assistance...
she then again started yelling commands at me. A woman walked over from another direction to get in line and told Kiki that she needed to settle down that this was no way to treat a customer...she said for crying out loud you only have 2 passengers. At that point she told the lady "you better settle yourself down. At this point Kiki went to the door and started screaming for Billy a coworker stating she needed help...When he came out the lady defending me went to him and told her of his co worker screaming at both of us...Billy then said, "she acts like this All the time. Here i was crying because of the scene she created only because she didnt want to do her job, altho she went out of her way for the customer ahead of me...I truely felt ashamed and told this to Billy and he handled me very favorly. I have never in my 53 years ever been screamed at or humiliated and to have a coworker say this is how she acts is perposterous..I made a formal complaint with Continental but have yet to be contacted although they did call me back when they didnt have my luggage and claimed they had tried calling us....caller id showed no calls in , and the baggage dept rep basically called us liars...yoi know i worked for the phone company for 17 years if I ever acted out like these 2 ladies did i would of been escorted to the door..It wasnt as if they were overwhelmed with customers, they simply didnt use any courtesy and took pride in their belittling... I for one will never use Continental again..every time i fly to Corpus Christie I NEVER recieve my bags when I land and I have enough respect for myself to NEVER put myself into the embarrasing situation....And the fact that although 3 complaints were made because altho i was suppose to get a wheelchair and never did, that was the only advocate to call me back to get information
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