Quote:
Originally Posted by Paul
Order number 35VY6K, flight AMS-VIE-AMS. We could not board the AMS-VIE flight because of sickness of one passenger and got to Vienna later by other means. To our dismay, when trying to check in for the VIE-AMS flight, we were told that it was cancelled because we did not board the AMS-VIE flight, claiming that this rule was stated somewhere in the rules&conditions we agreed with by booking...
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Normal practice. I fly Austrian regularly and know that if I can not make the outbound leg then I have to inform them to avoid them automatically cancelling the return. Example in question:
Dec 08: Forgot passport (stupid of me!) and only got to VIE 45 mins before take-off. I'd booked a promotional fare, and this was non-transferrable or rebookable. All they could offer was to allow me to return on the return leg if I bought a new ticket for a later outward flight - cost me
EUR 400, but had I not been able to get the return I'd have had a shock to the tune of about
EUR 850 (cheapest return available) with no refund available. Seemed very fair to me.