According to the latest DOT data Southwest ranked #8 for mishandled baggage for June '09. They received 3.59 complaints for every 1000 passengers they carried. Although not the worst clearly not the best either. Year to date they are ranked #8 as well with 3.50 reports per thousand passengers. No improvement but they still haven't slipped.
It's not fun when it happens to you but no airline is or can be 100% when it comes to handling bags. I think it's a bit unreasonable to expect or demand that your bags be delivered within nine hours. It usually takes 24-48 hours and depends on were your bag was, or wasn't, sent and the flight schedule between where your bag is and where it needs to be. Then when it arrives there is usually some lag time before it is picked up by a courier service and delivered. As far as I'm aware Southwest has a decent reputation for delivering mis-routed bags within that 48 hour window. I'm sure your bag will get to you eventually.
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