Quote:
Originally Posted by jimworcs
There are many people who have "hidden disabilities", which are not readily apparent to the casual observer, but no less real for all that. The issue is that the DOT requires you to meet the needs of any passenger who states that they require assistance due to a disability. It is not for airline employees to play "guess the disability" or to put their own value judgements on what they feel is acceptable.
|
Well said Jim.
To the OP... Have you filed a complaint with my office? Jetliner gave the link in an earlier post, but here it is again. Based on what I read of your post and the fact that the carrier seems to concede that they messed up I would think that the analyst who handles the file would find a violation.
However, we do not normally take enforcement action on a single complaint. It is just not cost effective (that is an argument/discussion for another day). But when we do seek a civil penalty, all past complaints and violations are use to come up with a monetary penalty. Also, some people have used our findings to seek compensation in the court system.