it sounds to me the APU was down while on the ground but i dont know why if that were the case they wouldn't hook the plane up to a gpu. please clarify one thing for me. you stated that you were told you wouldn't have air until you left the gate. did you have the air conditioner on once you left the gate and in the air? i know all to well about no air. try being in kuwait where its 120 degrees in the sun without air on a plane...yuck. while i was in ATL flying on a delta flight we also had to sit on the ground for 3 hours in the plane waiting for pilots (this was due to weather which was the truth lol) with no air. i couldn't write a complaint, i wouldnt get a thing out of delta with it being on a ticket that my company paid for. please let me know the out come, but im thinking the only thing will be a voucher or miles. as far as an alternate flight, did you ever just ask if you could change flights yourself due to this problem? their may not have been other flights available as well.
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