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Old Sep 4, 2009, 6:02 PM
pattis pattis is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Aug 2007
Location: U.S.
Posts: 147
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It really is bad customer service and I am sorry you had to endure a miserable trip like that. But the part about dangerously low. There are regulations that state what is acceptable altitude. Besides in order for them to land in FCA they need to be able to fly up and over the mountains to fly into that valley. I am sure the crew does not want to endanger their own lives. As far as the bags not on your flight...it sounds as though they were there when you got there...no big deal...u did not have to wait 24 hours or more to get them right. Maybe u and all your family members checked in at same time for 2 different flights and some of the bags were loaded onto earlier flight because on those small regional aircraft, the hotter the temp and heavier the load the more weight and balance problems they have. Better to send bags ahead if possible then bump people on a later flight due to overweight issues.