Bad customer service at Heathrow / denied boarding
Please note that this is in reference to my booking y on Air Canada on 11th August 2009. My family was holding 4 tickets for BWI, Baltimore, USA via Toronto, for the morning flight at 8.30 AM. However we were not allowed to board on the ground that we did not possess Canadian Visa. Please note that we possessed USA visa. Finally, at a great expense, we had to rush to the
Canadian Embassy to obtain the visas. We were allowed to board the last flight to Toronto but not before Air Canada took another £200 from us for changing flight plan. My wife and the 2 kids had to spend the night in the cold in the airport without any sleep since we had missed the connecting flight thanks to the senseless staff at Heathrow.
I request you to take up the matter with the relevant Air Canada department and reimburse us the cost of financial loss, mental harassment and agony. Air Canada staff, except for one gentleman, at Heathrow was extremely poor in customer handling and treated us badly. In my opinion, Air Canada, committed fraud by demanding additional £ 200
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