Quote:
Originally Posted by jknano
I arrived in Atlanta, GA. had both bags went through customs. You have to give them back your bag for it to go to the baggage downstairs. Well it never made it. My claim is 4 weeks old. They don't talk to you. They will answer your email. But all you get " If there is a problem the Claims Manger will contact you otherwise it takes 8 weeks for them to make a decision" This is crazy. They have lost a customer.
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While I'm very sorry that you are having difficulty getting your bags back, if you arrived in Atlanta and your final destination was Atlanta then you should have exited the customs area with your bags in tow. The carousel you placed your bags on is for those connecting to other flight in Atlanta. My guess is that your bags are still in Atlanta. Either that or they could have been sent back to your origin, wherever that was.
Anyway it seems that you should share some of the blame for not paying attention and placing your bags where they didn't belong in the first place. Good luck.