Utterly disgraceful. The common thread in these complaints is the hostility and unhelpfulness of staff.. what is it about airlines and bad attitudes? Do they train staff how to shrug, roll their eyes and ask you to stand aside?
The fly in your ointment is that you don't say why the original flight was delayed. If it was the weather.. they will use it as a battering ram to beat you, but there really is no excuse for the pathetic, sloppy and often nasty attitudes of some of these "customer service" representatives.
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