Complaint: Customer Service More than Upset
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Old Sep 9, 2009, 2:38 PM
Al Frustrated Al Frustrated is offline
 
Join Date: Sep 2009
Posts: 3
Angry More than Upset

After 8 years since I had seen my family, I chose AA to take me home from Boston, MA for a quick two-week vacation to Brazil.
The first flight at 7:30pm was delayed due to bad weather(perhaps in Indonesia because it was beautiful in Boston and eastern US) and I begged the AA employee not to board because I didn't want to spend the night in an airport. She ordered me to board as my luggage was already in the aircraft(they called that an aircraft) or I would have the ticket cancelled and she guaranteed me I was good. I boarded frustrated expecting things would be better. The connection in NY's JFK took off 10 mins earlier and I could see from my plane the gate from where the plane to Sao Paulo was leaving. I was devastated and asked the flight attendant(or "fight" attendant) if he could do something to help me. His answer was: " Good Luck ".
I spent the night at NY's JFK outside the security area where the homeless usually spend their nights, lots of them. Not a place to seat was available and the AA employee showed me the way to a bench that could barely fit half of a small butt. It was like I was talking to a 6'x6' refrigerator with no signs of willing to understand me and my frustration. I stood all night.
At 3:30 am another AA employee told me she was going to try to book me to Miami and then Sao Paulo. She did it and guaranteed me my luggage was going with me(where to?) The flight to Miami was full, stinky and hot because the A/C was very low. I arrived in Sao Paulo at 10:30pm after 4 hours of laying over in Miami. My luggage didn't arrive, even after being guaranteed, again, in Miami that they were on the plane. My medication for the next 24 hours was not in my carry-on because my trip was supposed to last 12 hours and it lasted 30 hours.
I got my luggage on the next day at 9 pm, 52 hours after leaving my home in Boston. To my surprise, my luggage was all messed up and many items were missing, including electronics. NO ONE knows what could have happened and I am still fighting to get my belongings back.
OH! I almost forgot! AA credited my account with 2500 bonus miles.
I couldn't be happier. And I don't want to write about the flight back to US. What a failure.
Please AA, get lost!