I would wager good money that your flight was delayed for weather reasons. Flying in and out of Newark is a crap shoot. The design of that airport is such that any strong winds cutting across the main runways will shut down operations, even while other NY airports are operating. Avoid Newark like the plague.
The constant delays and cancellations out of Newark puts even more strain on the tempers of the agents at that airport. However, that is no reason for them not to be helpful to you.
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