Quote:
Originally Posted by jimworcs
Leniency and the rapacious attitude of US airlines don't go together...maybe for you exalted Platinum FF's, but the average Joe gets the rolling eyes, stand aside treatment.
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No. My brother has missed several flights out of EWR because he was late. Some because of traffic issues and others because he simply didn't allow himself enough time to get to the airport. (He's one of those people who'll be late to his own funeral!) He has no status with Continental and yet they've re-booked him on the next flight no questions asked and no fees.