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I still stand behind my complaint that Delta could have communicated the situation more accurately to their passengers.
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It wasn't "Delta" actually. It was flight 4558, which is more than likely either an ASA or Skywest flight number. Yes, it is technically a Delta flight, but it is operated by a completely different company.
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She told me why the pilot would need to fly low, and the fact that the air con unit had broken down on an earlier flight, and implied that all of these equipment problems are typical of Delta. I am not a technical expert -- just a dissatisfied customer who experienced a bad flight.
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The FA is just that, an FA... not a mechanic or an engineer... they (making a generalization) have no clue how an airplane works other than it has engines and wings that make it fly. I wouldn't trust what an FA says about mechanical functions of the airplane if you gave me a million dollars to do so.
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Some passengers, like my husband, have a health condition and, therefore, we could have made alternate arrangements IF WE KNEW IN ADVANCE what the conditions in the aircraft would be like.
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How far in advance would you expect to know? The airline often doesn't know which A/C they're going to use until 4 or 5 (max) days prior to the flight date. Plus, the air could have broken that morning or the night before, you never know.
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It seems logical to me that when a broken air conditioning unit and the need to fly much lower are connected...
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That's the problem... they're not connected in any way what-so-ever. If you flew at a lower altitude, which was determined by PHX's research that you in fact didn't, it would have had nothing to do with the air being broken.