Complaint: Customer Service Family kicked off flight due to "weight restrictions"
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  #11  
Old Sep 15, 2009, 11:24 AM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
  
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
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Quote:
Originally Posted by PHXFlyer View Post
azstar, if they got boarding passes for the PHX-FLG flight in LAX then they were checked in for it. If it's a small aircraft (under 60 seats) and it's not due to overbooking but for weight and balance (safety) the airlines don't pay out for involuntarily denied passengers so what would be the point of asking for volunteers? Perhaps Mr. Butterfinger can confirm this but I don't think they even need to ask for volunteers.
Nope, they don't need to ask for volunteer if it an aircraft that is exempt from our overbooking rule.
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