Complaint: Canceled / Delayed / Overbooked Totally upset with the whole AA experience!!!
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Old Sep 15, 2009, 3:33 PM
PHXFlyer PHXFlyer is offline
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Quote:
Originally Posted by nana28 View Post
Yeah, I really wanna go for the 350 $ because American Airlines did not at all meet their obligations!They did NOT get me to JFK...it was La Guardia and as you can imagine, New York is not that small!!

I am gonna contact my laywer and see what to do about this case and if there's any chances I'll get my money back...hopefully!
But thanks for your advice...I'll do it differently next time
If all you are seeking is $350 (you will not receive and should not expect a full refund) then you are wasting time and money speaking with an attorney unless you have one on retainer or s/he doesn't charge for consultations.

When you purchase an airline ticket you enter into that airline's contract of carriage (COC). Basically the airline is contractually obligated to provide you with transportation from and to the ticketed cities. When they canceled your JFK flight, offered the alternative of flying to LaGuardia and you accepted the COC was then modified. AA was no longer obligated to fly you to JFK as your ticket, and the contract, was changed. (By the way...although the NYC metro area is quite large, JFK and LGA are only 12 miles apart. There are shuttles between the two airports that take approximately 30 minutes from terminal to terminal.)

Your best shot at getting any financial compensation (for the added expense of changing your Lufthansa ticket) would be to file in small claims court. If you do pursue this court my advice would be to hang on to that voucher you received. If AA tries to have the value of the voucher deducted from any amount the court awards you should offer to return the unused voucher on the spot.