Nightmare to read, but sounds like Delta have been at it again. Outrageous.. but sounds like you should be going to the DOT. If that doesn't get anywhere, you should go to small claims.
DELTA are a nightmare.. don't believe a word they say. If a customer service rep tells you that Delta will do something, ask them to email confirmation of what they are agreeing to or get it in writing. Delta routinely lies to its customers.
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