Well for one thing, Orbitz is the entity you need to deal with here, following your mistake online. You bought the ticket from them, not US Air, and legally US Air doesn't have to do anything. You may be their passenger, but you're not their customer.
Orbitz is a complete cluster **** when a mistake is made. They will do NOTHING to rectify a problem if it might cost them a dollar, and shift the blame to an airline. Most airlines will try to help when a third party transaction goes south, but their hands are somewhat tied by the fact that you didn't enter into an agreement with them. You entered into an agreement with Orbitz.
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