Complaint: Customer Service Poor business decision
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  #5  
Old Sep 16, 2009, 8:19 PM
PHXFlyer PHXFlyer is offline
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Join Date: Dec 2008
Posts: 1,366
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I was in the process of responding to this when I saw Gromit's reply. Had you (or your boyfriend) purchased the ticket directly from US Airways they would have had more flexibility to assist you with re-instating your ticket. What Gromit said is true to a point. Since you bought the ticket with Orbitz you are US Airway's customer but technically not until you arrive at the airport for your flight. Any issues involving ticketing must be resolved through the agent you chose to purchase the ticket through.

In the end it was your (boyfriend's) error for canceling the wrong ticket. He should have made darn sure he was canceling the right ticket before he hit "enter", "cancel", "proceed" or whatever button was required to finalize the transaction. Sometimes mistakes are costly. That's just life. In the future buy your tickets directly from the airline on the airline's website and be careful when clicking that mouse!