The point is surely that the customer told the airline what the age of the child was and asked them for a price for the child. The airline then offered to sell the ticket to the passenger for a low price. The customer accepted the deal. If the airline made a mistake, it should be incumbant upon them to take the hit, not the customer. Why should the customer know the FAA regulation. THAT is the airlines job. The customer met their obligation by letting the airline know the child's age. I think they should go to small claims.
It is ridiculous to put the burden on the customer in this case. If the customer had attempted to deceive the airline and fudge the fact that the child was under 2, then fair enough. But that is not what happened here...
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