I hear ya Gromit, but I think protection wise, they seem to do a pretty good job. Once I was going to Vegas connecting on United thru Chicago from EWR. Their ORD flight cancelled and while everyone was bum rushing the gate agent, I simply called orbitz told what was happening (hehehe they could hear it too) and they booked me direct on America West (before they merged with USairs).
Jim, I agree that Orbitz could have done a much better job in how they handled things, but in the end it was not an agent error, it was a costly mistake by the OP, but one that needs to be taken up with orbitz, no matter what their response is. From a customer service standpoint I am sure they could see when the op made the mistake and when he made the phone call to recitify that mistake, and given the time difference re-instate the ticket, based on tha info. Were they exploitive? I don't think so, remember this is not the OP booking a flight, making a mistake, and then trying to fix it. This is the OP who booked a flight well in advance, actually deleted the flight, and now trying to fix it but the cost of that ticket had already gone up.
i hope both sides can come to an agreement, doubtful, but you never know.
|