Actually 20 pounds total should be standard across the board, but there is a limit of 4 pounds per passenger. That's still a good size chunk of dry ice
As stated before, you probably got ahold of the res center in India. And I don't think this is something that is a very common question. Keep in mind that not all aircraft even have refrigeration to begin with, but most international flights do just because of the length.
Write to corporate, and explain that you were given wrong info to start with, and what happened.
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