Quote:
Originally Posted by PHXFlyer
On the whole my experiences while flying Delta have been good and at times excellent. In all I can only remember one minor incident where I had to fight for a hotel room in Atlanta when I was stranded due to a mechanical delay but in the end it worked out and I got a room for the night. The agent in ATL was a bit gruff and didn't appear to want to help me but it was late and he obviously had a rough day. You do have a point, however, since Delta seems to get many complaints at the DOT. I believe it's management, not front line employees, needs a major overhaul. Delta seems to micro-manage every aspect of it's operation and employees are no longer empowered to make decisions even if they are the right ones. If the management were more trusting of their judgment and there was positive reinforcement of good decisions as well as constructive crticsm of bad ones they would do a whole lot better.
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ok now i'm thinking that for some strange reason you are either making things up OR YOU have had some strange luck in your life to have positive things to say. i know that during my employment with delta has been filled with nothing but abuse from all walks of delta managment. i hope that if it's because of luck that you go out and buy a lotto ticket. best of luck
