I didn't read in the first post where the OP called US to correct the error they called orbitz. orbitz is a travel agency and if the same class of service is not available their hands are tied......
I disagree with what everyone is saying about entering the agreement with orbitz. when orbitz issues a ticket they issue it onto an airline ticket stock, not an orbitz ticket stock, in most cases it is the first carrier, or the carrier with the most interest or higher fare in the ticket. this was more than likely issued onto a 037 ticket stock (all US tickets start with 037) so since it is now ticketed on US ticket stock, the agreement is now with US airways.
as azstar stated all that US reservations had to do was simply book it back into the PNR so that the ticket and the reservation matched no harm no fowl. unless the same class of service was not available, and the frontline agent got a supervisor that would not help or would not overbook the correct class of service citing that "us airways didn't do it it's not our fault" (which did happen to me a few times when i worked for delta res) once a supervisor documents a record it's hard to get the situation rectified
bottom line the OP should have called US airways and just had the itinerary reinstated. I don't see why US didn't just reinstate the itinerary other than the agent was either lazy or just unwilling to help. people make mistakes and airlines should do more to help them out for simple mistakes.
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