You used Jet Air from Brussels to Newark, and then your connecting flight was AA to DFW? Ok, the agent is correct; Jet Air being late for whatever reason has nothing to do with AA, and AA is not at fault or responsible. They did what they could to get you home, and that meant coach. I'm thinking that you accepted coach because you wanted to get home, and not wait for a later flight with 1st class available.
I do think you have a case to get your miles back, however.
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