I'm calling BS on this one outright. They wouldn't normally just take a bag off without asking who it belongs to. But OK, let's assume that happened.
They absolutely would not hire an outside law firm to handle such a case. And certainly would not involve any legal council with the claim is still being worked. As PHX pointed out, the airlines have their own in house legal staff, and even with what she claimed is missing, it would still probably be a dollar amount that would fall into small claims court, which a lawyer is prohibited from participating in.
In fact, if she had sustained a major physical injury to herself and sued Continental, they still would not hire such a law firm. They would use inside council. That firm is there for major corporate legal issues, not some baggage issue.
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