My problem with your theory is motive: why would someone go to such trouble to research a legal firm who had previously had dealings with Continental in order to create a hoax complaint? What benefit would she receive from doing such a thing? Therefore, your insistance that this would only be dealt with by inside counsel doesn't stack up. She must have either received some correspondence from the law firm or done some very elaborate research. I think the former is much more likely.
I would be prepared to suggest that Continental suspect her of inflating her claim, and are disputing the value of the claim. However, I doubt that this incident didn't take place. There are far too many details.
|