That is true about not being able to us an American lawyer in Trinidad. But I do know, being a lawyer myself, that American companies even with in- house lawyers often hire lawyers to represent them.
In England, where I was admitted to practice many years ago, I know that companies often prefer to retain outside Counsel instead of use their own lawyers in litigation. Often, in-house lawyers are Corporate lawyers and do not have the expertise needed for litigation.
On the point about the use of the word "recent" I suspect that the passenger has simply repeated the same complaint she has been making for the past few years, not realising that the word recent is no longer appropriate
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