Very Poor Service
On 9-28-09 I had a client try to board an Alaska Airlines flight in Tucson Arizona to come back to Seattle, WA. I work for a large Native American Corporation who has used Alaska Airlines for quite sometime. My client was denied boarding because she did not have the fifteen dollars for her baggage fee. The people that brought her to the terminal tried to pay with a credit card and were told that cash would only suffice. She had to go back and wait for the next day and at the same time the people I had dispatched to pick her up were oblivious to all of the happenings and left Sea Tac airport late at night bewildered of where my client was.
Nice job Alaska, I will be seeking another airline next time.
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