[MAJOLIEMOI]

This past LAbor Day weekend, I flew to Los Angeles for a wedding, and had purchased for the happy couple a large lighting picture, one of those pictures that displays a waterfall scenery and the water illuminates when plugged into the wall.

I packed it, nicely and securely, in a box and shipped it with American Airlines upon my arrival at the airport. I asked the customer service rep for a marker to write fragile on the backside of the painting and she snapped at me, "Does this look like OfficeMax!" Aghast, I took her name and asked her for a customer service number. Smugly she replied, "There isn't one. You can WRITE here, if you feel like doing that!" and with that she handed me a form with dot-matrix type of the American Airlines Guest Relations address.

When I got to Los Angeles, my bag was not on my flight. When I inquired about it, they could neither tell me where it was nor when it would arrive. They would deliver it "whenever it arrive[d]." That was the next day, two hours before the wedding; and to make matters worse, the painting was shattered into a million pieces, for which they said they bore no responsibility. They offered me $25.00 in compensation for toiletries but didn't tell me how to collect it and subsequent calls for assistance were just put on hold for upwards of 15 minutes.

As luck would have it (or just the service of American Airlines), they lost my bags on the way back, too, and still had the same rude, efensive attitude. One lady in the Baggage department actually yelled at customers who had taken the wrong line. "Get back over there!" she screamed. "I am not helping anyone until 'yall do what I tell you!" and she stubbornly sat there and looked at us, unmoving.

The level of rudeness in this company is incredible. I will NEVER fly them again!