Hiring a 3rd party to deliver delayed bags has been a common practice for years. I'm not sure why you object to Southwest, or any airline, using a local delivery/courier service. I'm sure they actually do a better job (locating addresses, etc.) than the airline could do itself.
That being said the last time I "received" a delayed bag from a delivery service it was actually delivered with some other bags to another address in the same town. Luckily the people who received it were nice enough to call and even dropped it off. Sometimes stuff just happens. Drivers are late or can't locate the address, bags end up at the wrong destination, etc. No system can ever be 100%. I'm sure even FedEx looses track of a shipment in some rare circumstances. I think Southwest has a reimbursement schedule for bags delayed more than 48 hours. It's not much but you should try to get them to pay for each calendar day, past the first two, you do not receive your bag.
As for picking up the bag yourself I Googled Action Courier in Houston and was able to find an address. If they want $50 to re-deliver the bag why not just go pick it up yourself?
Last edited by PHXFlyer; Sep 30, 2009 at 11:02 PM.
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