My husband, 9 month old, and I were flying to see my in-laws in State College, PA. We have to stop in Philadelphia on the way to and from using US Air. Philadelphia always has you coming or leaving late or both, but normally your next flight is also delayed. On our trip home, we landed in Philly 10 minutes after our flight to Jax boarded and it wasn't delayed. We found the only other flight out for the night was with Southwest and they don't accept US Air tickets. We went to US Air "customer service" and were told that the only thing they would do is get us out of Philly between 6:30 and 6:45 the next morning. When we asked what we were suppose to do about our baby only having enough food for the night, we were ignored. They didn't offer us a hotel or anything, so we had to pay $511 and change for Southwest tickets to get home the same evening and have enough food for our baby. We were told that since it was Air Traffic Control's fault, they aren't responsible for hotel vouchers or anything else, so I would have had to pay for a cab to get my child formula and a cab back to sleep in an airport...seriously, I haven't ever been treated so badly and with a baby!!! I wouldn't have cared as much had it just been my husband and I, but how was my child suppose to go without food for that long and we wouldn't have gotten home until 11:30 the next morning! Thanks US Air for confirming our hate for you and the fact that we'll drive before we fly with you again! They also refused to deliver our luggage and so we had to go back the next day and pick up our carseat and luggage.
