Complaint: Customer Service worst customer service ever!!!
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Old Oct 2, 2009, 6:39 PM
mrs.doublea mrs.doublea is offline
 
Join Date: Sep 2009
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We actually didn't have $511...we had to have a relative pay for us. If we're going to have to expend the money for a hotel, cab, food, baby food, etc. why not spend the money to go home and be comfortable?!? Most hotels don't have cribs that I know of, so how would my baby have really gotten to sleep there either? The fact is that US Air should have offered some sort of compensation and they could have held the flight knowing it was the last flight out for the night and our flight landed only 5-10 minutes after they backed away from the gate. They sat on the runway in line for at least 30 minutes before taking off. They also could have at least been kind at customer service and not rude as if we were inconveniencing them.