Complaint: Customer Service terrible customer service
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  #7  
Old Oct 2, 2009, 10:42 PM
PHXFlyer PHXFlyer is offline
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Join Date: Dec 2008
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Quote:
Originally Posted by Gromit801 View Post
You going to feel that way when Southworst finally starts charging for the first two bags? I promise you faithfully, it's coming. SWA is already posting lower earnings.
Southwest's CEO stated in the 2009 Q2 earnings conference that there would be no new bag fees through 2010. We all know how good CEOs are about keeping their promises!

I like that he mentioned nothing about after 12/31/2010.