Did not honor what they said in email
They had said in phone calls and in emails that my inlaws that are 90 years old that they would have first class tickets. The day before the flight, when it is my daughter's wedding, we find out they had turned around and put them in coach. I have emails saying that they are in first class but they will not even look at them. I spent the evening trying to fix this instead of my family after the wedding. I have always trusted e tickets but know I don't trust them becuase. tomorrow morning my in-law will fly coach. I would like to pass this on to everyone that what Delta sends to you in an email they will not honor.
|