Complaint: Customer Service worst customer service ever!!!
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  #32  
Old Oct 5, 2009, 1:36 AM
mars6423 mars6423 is offline
 
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considering that the definition is a break of a contract or trust, in which way did the airline break it? they did not break the contract in any way, they were going to get them to their destination in a reasonable amount of time (the next available flight) thus showing that no breach was made by their contract, and if you read the conditions than you will see that no breach was made and they followed the policy, instructions, and rules for when a ticket is purchased and a delay is involved

as for the passengers, they are the ones who breached the contract, they broke it by canceling the contract in Philly and going on another airline

so yeah point proven, thank you, and i am sure that if you have taken any business law classes in university and any where in form of higher education, than you would understand what a breach is and how it is applied, the only breach here was by the passengers, they had the resources to check the rules and conditions, if they did they would have understood the situation, and they knew that the connection was tight and that philly is notorious for delays

so yeah i know what a breach is, what about you