The other two agents did not place you on standby because DL policy states that only Platinum and Gold Medallions can be placed on standby if there are no seats on earlier flights to confirm them on using same day confirmed and the other standby option is if your flight is delayed or canceled. The agent who did put you on standby provides worst customer service because as an airline they are NOT consistent. If DL were consistent across the board many of the "Well ATL let me do it" type comments would end. You can confirm a seat on another flight that has seats for 25.00 now 50.00 with in three hours of its departure time.
|