Ok, that is enough already!! Why on earth this lady is being given such a hard time is beyond me.
This lady not only helped a passenger, but also the airline. The flight attendant's recognised this and insisted that the company would like to recognise her efforts. Any decent airline would simply have procedures for the FA's to note the name and address of the passenger, and then someone at head office would write to them with a letter of appreciation.
I have a colleague who was a doctor on a flight from Hong Kong to London. He performed CPR on a passenger for over 40 minutes on a BA flight. He too did not want any recognition. The airline wrote to him and included in the letter a card with enough points on it to book a round trip club class ticket anywhere in the world. It may have been an exceptional award, as the circumstances were quite harrowing, but nevertheless BA had a procedure. Result: this doctor was very grateful, gave the airline some positive publicity and he is likely to be a loyal customer. He is also likely to tell colleagues who may also be more willing to help out the airline in any future event. Medical emergencies on aircraft are far from rare and the airlines are often appealing for help from passengers.
Conversely, Delta treated the award as if the nurse was somehow applying for compensation or asking for something she was not entitled to. The very idea of asking a paying passenger, who has gone beyond the call of duty, to "apply" for recognition is ridiculous. Typical of Delta, but utterly ridiculous. The process of applying for the recognition has now had the effect of alienating a previously very loyal customer and has made her feel bad about the process. She has been made to feel that somehow she was exploiting the circumstances.
Don't you guys get it? SHE SHOULD NEVER HAVE BEEN ASKED TO "APPLY" FOR RECOGNITION IN THE FIRST PLACE. You guys enjoy flaming people on here, and I have participated in the sport myself, but you should be ashamed of yourselves attacking this woman. She may well have saved someone's life and she followed the directions of the FA's in relation to the airline "recognising" her efforts. The cack-handed response of the airlines and the lack of grace in your replies is shameful.
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