Jim we were only pointing out the contradictory nature of the post. She claims she didn't want any additional recognition or compensation yet she is now complaining about the process through which she is trying to receive just that. Why is she even bothering with front line customer service anyway? In-flight medical emergencies, while not rare, are not an every day occurrence. If she really expected something for her efforts she should have contacted the corporate offices, in writing, rather than go through a channel which is set up to provide customer service for ticketing and other reservations related issues. She is receiving inconsistent information and answers because she has been dealing with channels that are not informed, trained or equipped to handle her unique situation.
To the OP:
Lee Macenczak
Executive Vice President and Chief of Customer Service
Delta Airlines - Corporate Offices
1030 Delta Blvd
Atlanta, GA 30354-1989
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