From Nancy's account it seems that either or both are true...1. the reservation system does not allow booking on phone or internet using vouchers and/or 2. only certain fares can be booked using vouchers, albeit the lower priced non refundable fares.
Let's not forget those vouchers are also subject to a fee for using them. So the face value is less. And vouchers are treated like cash. If you loose them that's it. Sounds like Nancy's husband lost the voucher.
MAAF: One can't hurt the airline financially by booking a cheap fare and pulling a no show. You are only giving a gate agent something to deal with for a few minutes. That cost is included in the airline financial statement sheets as a cost of doing business. You see they expect so many of those when stocks are issued. I am conflicted that you would suggest a contribution to the problem thus increasing the problem rather than a solution to the problem.
Here is my solution, vouchers be issued electronically tied to the booking that created it so only the user of that ticket will know about it and the only person allowed to use it. If the owner of that voucher wants someone else to use it then they have to notify the airline in writing. The value of the voucher will be like cash allowing the customer to book any fare desirable. If the value does not cover the cost, then the customer has to fork out the remainder cost.
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