[tionaluster]

On September 28, 2009 I purchased two tickets from Delta.com for travel from BDL (Hartford, CT) - PBI (West Palm Beach, FL) departing on 12/25/2009 departing at 2:00 pm and returning on 12/29/2009. I made the decision of flying direct since this was Christmas day and I didn't want to get stuck missing connecting flights. I paid approximately $210.00 more to fly direct than to take connecting flights. The total cost of each ticket with taxes was $ 562.19. When I was selecting seats the seat selection area of the reservation showed that the plane was just about full. On October 3, 2009 I went online to delta.com to see if I could change my seats I got a surprise, the flight had been changed to leaving at 7:00 am, no biggy, I called the delta reservation center to make sure I was still on this flight(#1111)and they informed me that delta had put me and my son on a flight with two connections, no email, no call and the thing that gets me is when I made this reservation I paid the $ 200.00 plus extra per ticket to make sure I was on a direct flight. The reservation agent didn't want to put me back on the original direct flight but after going back and forth with him he put us back on the direct flight leaving at 7:00 a.m. THIS IS THE REALLY INTERESTING PART.......the flight leaving at 7:00 a.m. was completely empty and when I asked what happened to all the customers who paid for the direct flight that was suppose to leave at 2:00 I was told they where reassigned to connecting flight. Maybe I am wrong but to me this is robbery, you charge people 562.19 for a direct flight when the flight is just about full you change the time of the flight and instead of just emailing these passengers with a time change you move all these people onto flights with connections and are able to sell those seats on the direct flight to other people.

This is now getting to the point where I can't believe delta, I just went online to make sure my Flight time has not been changed again and guess what....they have now canceled the direct flight on Christmas day but when I go to my reservation online it still shows I am confirmed on flight 1111.

I am a frequent flyer of American Airlines and anytime they have a time or schedule change I am use to them emailing me.I choose to fly delta because they where the only airlines out of Hartford, CT that offered a direct flight to West Palm Beach.