What we need in the US is something akin to the bill of rights that exist for Europeans. European carriers, except for the low cost Ryan Air, and even they have to abide by the EU laws, can not get away with 1/2 of what US carriers get away with.
Rather than having a debate on airline financing I've been a long time believer that if customer service comes first, eg Jet Blue and Continental, the money will follow. It's no big surprise that US is as bad off as they are.
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