i am not sure if continental is really customer first
each time i have flown them (not many times, as i mainly fly Singapore Airlines and Virgin Atlantic) i have always wondered if this is supposedly one of the most customer friendly US airlines than what about the other ones, how bad must they be?
My co-workers, friends and I have all had problems with Continental (lost bags, rude flight attendants, check in agents taking personal calls, and some other things) Many of us were a little shocked to see things like this in a pretty good airline, at least its the best US airline i have been on
I have heard horrific stories about other US airlines, so i won't even take the chance to take them, unless it is absolutely necessary
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