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Originally Posted by jimworcs
In this case, there is the sneaking suspicion of "switch and bait" in which a direct flight is offered, but at the last minute an indirect flight is sustituted with a "take or leave it" choice, with a refund. By then, at Christmas, there would be few choices available and most of them are likely to be unaffordable.
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All airlines make schedule and route changes, even Southwest but to a lesser degree because they don't open up dates for booking as far in advance. The earlier one books the more likely there will be a schedule change. If a particular route is under performing based on advanced sales then it is absolutely the airlines right to substitute with an alternate routing.
Quote:
Originally Posted by jimworcs
I would never choose Delta at a critical time for travel, as my experience of them is that they are arrogant and more interested in executive bonuses than customer care and abuse their monopoly.
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There you go with the "monopoly" rant again. What gives? Prove to me that Delta has a monopoly. Even at their "fortress hub" in Atlanta AirTran, a competitor, is thriving. In the OP's case she had a choice of American, Continental, Delta or US Airways for her trip from BDL to PBI.