Well Gromit801,
They CHOSE to not change our reservation dates. We LOST all of our money. No one gained anything. Rational companies realize that 'maybe' it might be adventageous to 'keep some customers' maybe Continental should get back into the keep customers happy business and be REALISTIC. They can not tell me that it cost their company money to change those seats. Maybe some admin time but not an entire ticket cost. You know it. Don't give me some bean counters tally about it.
But you know Southwest they are goin out of business. GET INTO THE REAL WORLD! It takes 200 positive messages to get rid of one negative message and Continental thumbs their nose at that.
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