Quote:
Originally Posted by WorkingMom4Boys
They can not tell me that it cost their company money to change those seats. Maybe some admin time but not an entire ticket cost.
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First of all Continental will allow you to change a ticket, and just like on any other airline you will pay a change fee plus fare increase. Also, you are very wrong it the statement I have quoted here.
You may remember an airline called People Express (which was merged later into Continental by the way). They didn't charge change or cancelation fees. What ended up happening is people would just not show up for flights and change it for whatever they wanted. It was very much so a disaster. The ended up overbooking some flights by 100% or more.
The fact is Continental has not done anything here that any other airline would or would not do, and I'm sorry that you think some of the answers so far are BS, but they are in fact reality.