Complaint: Customer Service Careful When CHOOSING Continental
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Old Oct 13, 2009, 9:29 PM
PHXFlyer PHXFlyer is offline
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Quote:
Originally Posted by AirlinesMustPay View Post
For those people who hold that the dates are not part of the contract, you may want to ask yourselves how is it that if the date is not part of the contract when it suits the airline to say so, and when the passenger like in this case tries to change the date she either can't do it or has to pay a hefty fee, in some cases $150.

Either the date is or is not part of the contract. I have no difficulty in saying that it is part of the contract and would tell the OP that she would have to go along with the fee for the date change. But you can't be siding with the airline when they want to change the date, and again siding with them when they refuse to let the passenger change.
They didn't refuse to let her change. They wanted the change fee which is a condition of the fare she purchased. There is a difference.