As always, you HEAR of the complaints. You don't HEAR about what I think are the overwhelming majority of fliers that don't have a problem.
Legitimate problems need to be dealt with. They do exist, and I am on the customer's side on that issue.
Passengers who don't perform due diligence fall into the category of "I refuse to be accountable for my actions or lack thereof." They don't deserve legislation that tosses the baby out with the bathwater.
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