The weekend that the OP mentioned, I was trying to camp outside Austin, I say trying because the rain was coming down so hard and bad from a front that ran from houston all the way to the TX panhandle. I went home 2 days early soaked and miserable.
So since it was weather and out of both of their (OP and CO) hands that CO followed their policy, though out of customer helpfullness could have given some of the ticket value in future air vouchers with a some kinda of fee taken out.
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